Customer Responsibilities
It is the customers responsibility to read the following TERMS AND CONDITIONS before placing any orders.
Terms and Conditions
Guarantee
Customer satisfaction is our top priority. If you are not satisfied with your purchase, you may return or exchange the item within 30 days of receipt as long as the item is returned in new, unused and resalable condition inside its original packaging. Your return may be subject to restocking and shipping fees for each individual product as noted on each product page. See CONTACT informaiton below.
Shipping & Handling Charges
We ship anywhere in the continental United States. Sorry, we do not ship outside the continental USA at this time. We do not ship to PO Box addresses. Currently we ship only UPS GROUND. In-stock orders should normally arrive within 3-10 business days depending upon delivery location. All items normally ship within 24 to 48 hoss per item.
To help save our customers shipping costs we have discounted the shipping by charging the following rates: (Subject to change at any time).
Flate rate = $4.50
Handling fee per item = $0.25
Total Weight per lb = $0.40
Why are we doing this? To be HONEST, we cannot incur all of the cost (free shipping) but will absorb some of the cost. Shipping charges can be a large percentage (15% to 30%+) of the purchase and if we can save you, the customer money, we hope you will come back and visit us again. Maybe even refer us to others. In all cases you the customer WINS.
P.S. We don't earn a thing off of the shipping.
Returns
You may return an item for refund or replacement within 30 days of the shipment date. You must contact us prior to returning any product and obtain a Return Authorization Number. See CONTACT informaiton below.
Shipping and handling charges are non-refundable. All returns must be accompanied by the Return Authorization Number (RAN) Form. When you return an item, follow the instructions on the Return Authorization Number that you received by email and most importantly, please indicate the reason for the return. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement. Your Return Authorization Number will indicate where you need to send your return.
Damaged or Broken Products
If your product(s) were damaged during transit, please KEEP the packaging material and containers for later inspection. If the driver of the delivery agent is present during delivery, please note any damage in full detail on the delivery receipt. Even if the package appears to be slightly damaged please note this when you sign for delivery. Notify us immediately so that we may remedy the situation. Before returning any item, you must first email or call us for a Return Authorization Number. No returns of any type will be accepted without an Return Authorization Number.
PRICING/PRODUCT CHANGES:
All of our prices are in U.S. dollars. Products are subject to cancellation without notice, and all product sizes and weights are approximate. We reserve the right to make our corrections if there are printing errors.
Contact Information
If you have any questions regarding your order, please feel free to contact us at:
email: service@solargardenlightstore.com
Phone: 707-278-7171 8:00 AM to 5:00 PM PT(Pacific Time)
Claims: All claims must be made within 7 days of receipt. No exceptions! By law, carrier is required to make notation of damages on freight bill. If damage is concealed, carrier must make inspection AFTER goods are unpacked…whether express, RPS, UPS, motor truck or parcel post. Make your claims against carrier. UNDER NO CIRCUMSTACES ARE WE RESPONSIBLE FOR DAMAGE IN TRANSIT.
